orders
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How to change / cancel my order ?
To change or cancel your order, please contact us as soon as possible after placing the order at : [email protected] If the order has not yet been prepared or shipped, we will edit or cancel it. However, we do not guarantee changes / cancellations under any circumstances, you will receive an... -
1. Please visit our online store (https://us.magnet-innov.com/) 2. Add the items of your choice to your basket. 3. Click on "View my cart" to go to the next step. 4. If all is in order click on « Proceed to checkout». 5. Choose a delivery address. 6. Select delivery and payment options. If you ha...
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What happens if my order contains an item that is out of stock ?
If you order an item that is out of stock and it is not restocked within days of placing your order, we will refund you through the same payment method used within 7 days. -
Why was my order sent in multiple packages ?
Some orders are sent in multiple packages. The reasons may be as follows : 1. The items are sent from different warehouses. 2. Some Items need more préparation time. 3. Some items were being restocked. You will receive an email each time one of your packages is shipped.