Welcome to Our Help Site

• Are my personal informations saved by Magnet-Innov ?
• How to unsubscribe from the newsletter?

• Do you offer insurance for delivery ?
• How can I get shipping information ?
• How to track my package ?
• I still have not received my order made during Sales, Black Friday or Christmas, is there a problem ?
• I still haven't received my package. why is it taking so long ?
• I was absent during the delivery, how to collect my package ?
• I would like to know how much are the shipping costs ?

See all articles in delivery →

• How to change / cancel my order ?
• How to order?
• What happens if my order contains an item that is out of stock ?
• Why was my order sent in multiple packages ?

• How to contact costumer service ?

• accepted payment methods ?
• Are online payments secure ?
• Do you accept payment by check, bank transfer ?
• I can't activate my discount code ?
• I have a problem with my card, I can't pay, how to fix this ?
• What is the currency used for payment?
• When the transaction will be executed ?

See all articles in payment →

• How to use the different modes of the shiatsu massage pillow?
• I cannot switch the therapeutic neck and cervical massager on ?
• What is the sessions limit per day ?

• I have already returned the items but I have not received the refund?
• What if I have a problem with a product or if I have changed my mind ?
• When will I receive my refund ?