delivery
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Do you offer insurance for delivery ?
Yes absolutely, in addition to free delivery we offer secure paid delivery which includes transport insurance to avoid theft, loss or breakage of the product. -
How can I get shipping information ?
It usually takes 1 to 3 business days to ship the items. As soon as we have shipped your package, we will send you an email with the tracking informations. -
As soon as your package is ready, you will be notified by email and you can follow its delivery and know its status from the link provided or the tracking number. You can also visit our website page "ordre tracking" always available.
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We are sorry for this delay. During the sales period there is a significant increase in the orders, therefore, additional time is necessary and normal in this period. Knowing that we are doing everything we can to speed up the process. Usually your order will be delayed 3 to 7 days. If the stat...
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I still haven't received my package. why is it taking so long ?
We apologize for this delay, in some cases there may be a delay in delivery due to main events, such as the weather for example or during the holidays and sales periods. -
I was absent during the delivery, how to collect my package ?
If you were absent during the first delivery attempt, a calling card is left by the carrier for you. In this case, we invite you to follow the instructions of the carrier or contact him directly to organize a new delivery. Note that some carriers do not offer the possibility of a second delivery,... -
I would like to know how much are the shipping costs ?
Delivery is completely free for the United states, for other countries we invite you to go directly to the checkout, delivery costs will be automatically calculated according to the products selected. -
The tracking says "Delivered" but I have not received it ?
If the recipient is absent when the delivery man passes by, he can drop off your package at a local post office or relay point but also hand it over to a member of your family or neighbor (s) who can receive it and sign for it. There for, the tracking indicates « delivered ». In this case, we i... -
What are the shipping and delivery times ?
We make every effort to deliver your order as soon as possible. Preparation and shipping time are between 1 to 3 working days. Regarding delivery, it takes 7 to 12 working days for the USA and Canada. Exceptionally, delays may occur during cases of force majeure, periods of high demand or the en... -
Which countries do you ship to ?
Below is the list of countries we deliver to, if you can't find your country, you can contact us and we will try to find a solution to satisfy you. List of countries where we deliver : United states United kingdom Canada Australia -
Why haven't I received all the items in my order at the same time? ?
To ensure customer satisfaction and to reduce delivery times, we ship items as quickly as possible. This means that we may need to split your order into several packages. It is therefore necessary in some cases to count a few additional days of receipt between the different packages. -
Why my delivery status is not updated ?
Once you have received your tracking number by email, it takes 3 to 5 working days for it to be active. If you get an error message indicating that the tracking number is not valid, please wait a few days for it to be active. When the tracking is active, some delivery events may take between 1 to... -
Why my package was returned to you ?
Your package was returned to us for one of the following reasons : The delivery address mentioned was incomplete or incorrect ; The phone number was missing or incorrect and the carrier could not contact you during the delivery; You have not collected your package at the collection point within ...